When your data isn't up to date
You've approved a chore on your phone but it's not showing up on your tablet? Or maybe you created an event on the web but it's not on your phone? These sync issues usually have simple fixes.
Most common sync issues
Network problem – Syncing requires an internet connection. If you were offline when you made changes, they'll sync once you're back online.
Old app version – Make sure all your devices have the latest version of the app. Update from your app store if needed.
Cache buildup – Old cached data can interfere with syncing. Clearing the cache usually fixes it.
Quick fixes to try
- Check your internet – Make sure you've got a stable WiFi or data connection on all devices.
- Log out and back in – Exit the app completely, wait 10 seconds, then log back in. This forces a fresh sync.
- Pull down to refresh – In the app, pull down from the top (like a refresh gesture) to manually sync your data.
- Update your app – Check your app store for updates and install the latest version.
- Clear cache – In your phone settings, go to My Family Hub and select "Clear cache".
- Restart the app – Close it completely and reopen it.
If syncing still isn't working
Make sure you're logged in with the same account on all devices. Syncing only works when everyone's on the same family hub and logged in properly. If you've recently changed your password or created a new account, that could be the issue.
Also check that you've got enough storage space on your devices. A full device might not be able to sync properly.
Pro tip: If one person's data isn't syncing but everyone else's is, the problem might be with that person's device, not the app itself.