Making the decision to leave
You can request deletion at any time, including after uninstalling the app. Visit the public account-deletion page to start.
Important things to know
Deleting an account and cancelling an app-store subscription are separate actions. Cancel any active subscription through Apple App Store or Google Play to prevent future renewal.
A request applies to your account and information you are authorised to request deletion of. It does not automatically delete another adult's account. Shared family records may need to be retained or de-identified where deleting them would affect another family member's record.
How to delete your account
- Open the public account-deletion page
- Enter your account email address
- Complete the bot verification
- Enter the six-digit, time-limited verification code emailed to you
- Review and accept the deletion acknowledgement
- Submit the verified request and keep the receipt email for your records
The website verifies your email and sends the request to our privacy inbox for manual review; it does not itself delete the mobile-app account or Supabase records. A successful submission means our email provider accepted the messages for delivery, not that deletion has started or finished. After checking your identity and authority, the team processes the deletion in the relevant systems and confirms the outcome.
Some shared family records, temporary backup copies, and records needed for security, fraud prevention, disputes, accounting or legal obligations may be retained or de-identified. See our Privacy Policy or contact privacy@myfamilyhub.com.au for help.
Alternative: Just cancel your subscription
If you only want to stop future subscription renewals, cancel through Apple App Store or Google Play. Cancelling a subscription does not delete your My Family Hub account or information.
If you're having problems with the app or unsure about deleting, reach out to support first. We might be able to help!